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Rewards program

At studio a we love to reward you for your loyalty with our points program, for every service or retail purchase you make with us you receive 10 times that value in points! $1 = 1,000 points

(1 refer a friend credit = 20,000 points)

Refer a friend 

A referral is the best compliment you can give your service provider. To thank you and every new client you refer to your service provider, you each will receive refer a friend credits of 20,000 points  on your account!

Associate program

Studio A Salon Company utilizes highly trained associates that have been put through our training program and are either liscensed by the Ohio State Board of Cosmetology or are awaiting their exam. Your service provider will be the one directing the entire process. Studio A Salon Company is proud to educate fellow stylists through our associate program.

Refund policy

Studio A Salon Company does not issue refunds. At the same time, Studio A and each stylist at Studio A strives for 100% satisfaction. We know that doing great service and having a great experience is the key to happiness and success. If there is a problem with the service provided then our policy is for you to notify us within 7 days of the appointment so that the service provider that performed the service can make adjustments at no charge. Complimentary adjustments may not be done with a new service provider. This includes services given by associate stylists.  Studio A Salon Company has the right to consult first and discuss with client about the appointment. If the client wants additional services that weren't discussed in the consultation then this would be an additional appointment and may come with additional fees.

Retail purchases

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase.

*Boutique & Accessories - All sales final.

Pricing

All pricing is subject to change. Listed prices are "starting" at and will be finalized upon consultation. Due to each service being custom to the guest and costs of products varying, we cannot give a final price until a formal consultation with your provider is completed. If you have any questions of pricing before or during your service, please do not hesitate to ask.

Switching service providers in house

We realize that you may need to switch to a different service provider based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house provider. Our team is very supportive of one another. We keep detailed records of your service history and color formulas. All our providers have equal access to this information. And, don’t forget, we have our own in-house associate program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.

Personal items 

Studio A Salon Company, its employees, stylists or associates are not responsible for damage to clothing you wear or personal items brought with you while in Studio A Salon Company.  We do offer a smock for you to wear during your appointment and you are strongly encouraged to take advantage of this amenity by storing your shirt/top/blouse in the salon's changing room and wearing a smock instead.

Cancellation 
policy

FIRST TIME- we understand, it happens. no charge added.

SECOND TIME- 25% of previously scheduled appointment will be required to book another & your card must be placed on file.

THIRD TIME- 50% of previously scheduled appointment will be required to book another.

FOURTH TIME- we will require 100% of previously scheduled appointment to book another.

Bridal party
cancellations

We require a one week (7 days) advance notice of cancellation. In the event that an appointment is canceled less than 1 week (7 days) prior to your appointment, credit card placed on file during consultation will be charged for 50% of the cost of services. If a cancellation is made within three days (72 hours) or less, credit card will be charged for 100% of the cost of services.  

Children in the salon

At Studio A we have services that accommodate for children and families. Although due to the relaxing nature of some of our services and the dangerous/hazardous materials used including chemicals/sharp and hot objects we are implementing a time limited policy for children.  Children under 10 years old will not be permitted for any service exceeding 60 minutes. No children should be left unattended in the salon without their care giver within eyesight/reach. We understand that it can be hard to find childcare and last minute things happen, in case of an event like this we will be happy to try to accommodate you for a service within that 60 minute time frame. Accountability will be held to you as well if equipment or salon items were to be damaged. If you have any questions on which services are included in that 60 minute time frame please contact us. Thank you for understanding in our effort to make Studio A a safe and relaxing place for all.